Branding in secolul XXI: rolul eticii si al empatiei in dezvoltarea actuala a brandurilor

Branding in secolul XXI: rolul eticii si al empatiei in dezvoltarea actuala a brandurilor

26,43 RON

Cel mai mic preț din ultimele 30 de zile: 26,43 RON

În stoc

Livrare gratuită peste 200 RON
Curier 24-48h
Comandă prin telefon
Rapid
Livrare în două zile lucrătoare
Maxim 48h
Povestea din spatele paginii
Cod produs: 13007
Data apariției: 01 Martie 2021

„Ce-i determina pe consumatori sa fie loiali unui brand? 

Victor-Emanuel Ciuciuc ne ofera, in lucrarea de fața, posibile raspunsuri, și ne lanseaza o invitație la reflecție și la dialog.

Explorand dinamica relației dintre etica brandului perceputa de clienți (consumer perceived ethicality), afectul de brand (brand affect) și echitatea brandului, cititorii vor descoperi insight-uri valoroase privind modul in care se contureaza loialitatea clienților industriei de fashion, una dintre cele mai competitive și mai nestatornice industrii astazi.” 

Lect. univ. dr. Andreea Mitan.

Bibliografie

Allen, R.S., Evans, W.R., & White, C.S., (2011), Affective organizational commitment and organizational citizenship behavior: Examining the relationship through the lens of equity sensitivity. Organization Management Journal, 8(4),

218–228.

Aupperle, K.E., & Camarata, M., (2007), Searching for Cross- Cultural, Moral and Ethical Reality: A Case of Bribery in an International and Entrepreneurial Context. International Journal of Organization Theory and Behavior, 10(3), 333-349.

Balmer, J.M.T., (2001), The three virtues and seven deadly sins of corporate brand management. Journal of General Management, 27(1), 1–17.

Balmer, J.M.T., & Gray, E.R., (2003), Corporate brands: What are

they? What of them? European Journal of Marketing,

37(7/8), 972–997.

Baron, S., & Harris, K., (2008), Consumers as resource integrators.

Journal of Marketing Management, 24(1/2), 113-130. Batson, C.D., & Shaw, L.L., (1991), Evidence for altruism: Toward

a   pluralism  of   prosocial motives. Psychological

Inquiry, 2(2), 107–122.

Baumgarth, C., & Schmidt, M., (2010), How strong is the business- to-business brand in the workforce? An empirically- tested model of ‘internal brand equity’ in a business- tobusiness setting. Industrial Marketing Management,

39(8), 1250–1260.

Beatty, S.E., Mayer, M., Coleman, J.E., Reynolds, K.E., & Lee, J., (1996), Customersales associate retail relationships. Journal of Retailing, 72(3), 223–247.

Bendapudi, N., & Leone, R.P., (2003), Psychological implications of customer participation in co-production. Journal of Marketing, 67(1), 14-28.

 

 

Bernardo, M.,  Llach, J.,  Marimon, F., & Alonso-Almeida, M.M., (2013), The balance of the impact of quality and recovery on satisfaction: The case of e- travel. Total Quality    Management and Business    Excellence,

24(12), 1390– 1404.

Berry, L.L.,  (1983), Relationship marketing. In  L.L.  Berry, G.L.

Shostack, & G.D. Upah (Eds.), Emerging perspectives on services marketing (pp. 25–28). Chicago: American Marketing Association.

Berry,   L.L.,   &   Parasuraman,   A.,   (1991),   Marketing   services:

competing through quality. New York: The Free Press. Berry, L.L., Parasuraman, A., & Zeithaml, V.A., (1994), Improving service  quality in America: lessons  learned. The

Academy of Management Executive, 8(2), 32–45. Bitner, M.J., (1995), Building service relationships: it’s all about

promises. Journal of the Academy of Marketing

Science, 23(4), 246-251.

Bloemer, J., De Ruyter, K., & Peeters, P., (1998), Investigating drivers of  bank loyalty: the complex relationship between image, service quality and satisfaction. International

Journal of Bank Marketing, 16(7), 276–286.

Booms, B.H., & Nyquist, J., (1981), Analyzing the customer/firm communication component of the services marketing mix. In J.H. Donnelly, & W.R. George (Eds.), Marketing of Services (pp. 172-177). Chicago: American Marketing Association.

Brodie, R.J., (2009), From goods to service branding: An integrative  perspective. Marketing Theory,  9(1),

107–111.

Brown, T.J., & Dacin, P.A., (1997), The company and the product: Corporate associations and consumer product responses. The Journal of Marketing, 61(1), 68–84.

Brunk, K.H. (2012). Un/ethical company and brand perceptions: Conceptualising and operationalising consumer meanings. Journal of Business Ethics, 111(4), 551–565.

Brunk, K.H., & Blümelhuber, C., (2011), One strike and you’re out: Qualitative insights into the formation of consumers’ ethical company or  brand perceptions. Journal of Business Research, 64(2), 134–141.

Burmann, C., & Zeplin, S., (2005), Building brand commitment: A behavioural  approach to  internal brand

management. The Journal of  Brand Management,

12(4), 279–300.

Calonius, H., (1988), A buying process model. In K. Blois, & S.

Parkinson (Eds.), Innovative Marketing–A European Perspective (pp. 86-103). Bradford, UK: Proceedings from the XVIIth Annual Conference of the European Marketing Academy.

Carrigan, M., & Attalla, A., (2001), The myth of the ethical consumer - Do ethics matter in purchase behaviour?

Journal of Consumer Marketing, 18(7), 560–578. Carù, A., & Cova, B., (2015), Co-creating the collective service

experience. Journal of Service Management, 26(2),

276-294.

Chaudhuri, A., & Holbrook, M.B., (2001), The chain of effects from brand trust and brand affect to brand performance: The  role  of  brand  loyalty.  Journal  of  Marketing,

65(2), 81–93.

Chen, P.T., & Hu, H.H.S., (2013), The mediating role of relational benefit between service quality and customer loyalty in airline industry. Total Quality Management

and Business Excellence, 24(9), 1084–1095.

Chesbrough, H.W., (2006), Open innovation: The new imperative for creating and profiting from technology. Boston, MA: Harvard Business Press.

Choudhury, K., (2014), Service quality and word of mouth: a study

of the banking sector. International Journal of Bank

Marketing, 32(7), 612–627.

Cova, B., & Dalli, D., (2009), Working consumers: the next step in

marketing theory? Marketing Theory, 9(3), 315-339. Crosby, P.B., (1979), Quality is Free. New York: McGraw-Hill. Currás, R., (2009), Effects of perceived identity based on corporate

social responsibility: The role of consumer identification with the company. Corporate Reputation Review, 12(2), 177–191.

Daniels, K., Glover, J., & Mellor, N., (2014), An experience sampling study of expressing affect, daily affective well-being, relationship quality, and perceived performance. Journal of Occupational and Organizational Psychology, 87(4), 781–805.

Davis, M.H., (1996), Empathy: A Social Psychological Approach.

Boulder, CO: Westview Press.

Davis-Sramek, B., Droge, C., Mentzer, J.T., & Myers, M.B., (2009), Creating commitment and loyalty behavior among retailers: What are the roles of service quality and satisfaction? Journal of the Academy of Marketing Science, 37(4), 440–454.

Dawson, L.E., Soper, B., & Pettijohn, C.E., (1992), The effects of empathy on  salesperson effectiveness. Psychology and Marketing, 9(4), 297–310.

Dick, A.S., & Basu, K., (1994), Customer loyalty: toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99–113.

Duan, C., & Hill, C.E., (1996), The Current State of Empathy

Research. Journal of Counseling Psychology, 43(3),

261–274.

Dwivedi, A., & Johnson, L.W., (2013), Trust–commitment as  a mediator of the celebrity endorser–brand equity relationship in a service context. Australasian

Marketing Journal, 21(1), 36–42.

Fan,  Y.,  (2005),  Ethical  branding  and  corporate  reputation.

Corporate Communications: An International Journal,

10(4), 341–350.

Feldwick, P., (1996), Do we really need ‘brand equity’? Journal of

Brand Management, 4(1), 9–28.

Fennell, G., (1978), Consumers’ Perceptions of the Product. Use

Situation. The Journal of Marketing, 42(2), 38-47. Firat, A.F., & Dholakia, N., (1998), Consuming people: From political

economy to  theatres of  consumption. London, UK: Routledge.

Fombrun, C.J., (1996), Reputation: Realizing value from the corporate image. Cambridge, MA: Harvard Business

School Press.

Fournier, S., (1998), Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343– 373.

Frow, P., Nenonen, S., Payne, A., & Storbacka, K., (2015), Managing Co‐creation Design: A Strategic Approach to Innovation. British Journal of Management, 1-21.

Füller, J., (2010), Refining virtual co-creation from a consumer

perspective. California Management Review, 52(2),

98-122.

Füller, J., Mühlbacher, H., Matzler, K., & Jawecki, G., (2009), Consumer empowerment through internet-based co-creation. Journal of Management Information Systems, 26(3), 71-102.

Fullerton,   G., (2005), How commitment both enables  and

undermines marketing relationships. European

Journal of Marketing, 39(11/12), 1372–1388.

García de los Salmones, M., Herrero Crespo, A., & Rodríguez del

Bosque, I., (2005), Influence of corporate social responsibility on loyalty and valuation of services. Journal of Business Ethics, 61(4), 369–385.

Giacobbe, R.W., Jackson, D.W, Jr, Crosby, L.A., & Bridges, C.M., (2006), A contingency approach to adaptive selling behavior and sales performance: Selling situations and salesperson characteristics. Journal of Personal Selling and Sales Management, 26(2), 115–142.

Gouillart, F., (2014), The race to implement co-creation of value with stakeholders: five approaches to competitive advantage. Strategy & Leadership, 42(1), 2-8.

Gremler, D.D., Gwinner, K.P., & Brown, S.W., (2001), Generating positive word-of mouth communication through customer-employee relationships. International Journal of Service Industry Management, 12(1), 44–59.

Griffin, J., (2002), Customer loyalty: How to earn it, how to keep it.

San Francisco, CA: Jossey-Bass.

Grönroos,  C., (2006), Adopting a service logic for marketing.

Marketing Theory, 6(3), 317–333.

Gruen, T., Summers, J., & Acito, F., (2000), Relationship marketing

activities, commitment and membership behaviors in professional associations. Journal of Marketing,

64(3), 34–49.

Gummesson, E., (1991), Marketing-orientation revisited: the crucial role of the part-time marketer. European Journal of Marketing, 25(2), 60-75.

Gump, B.B., & Kulik, J.A., (1997), Stress, affiliation, and emotional contagion. Journal of Personality and Social Psychology, 72(2), 305–319.

Gundlach, G.T., Achrol, R.S., & Mentzer, J.T., (1995), The structure

of   commitment in exchange. The Journal of

Marketing, 59(1), 78–92.

Ha, H.Y., & John, J., (2010), Role of customer orientation in an integrative model of brand loyalty in services. The Service Industries Journal, 30(7), 1025–1046.

Hatch, M.J., & Schultz, M., (2010), Toward a theory of brand co- creation with  implications for brand governance. Journal of Brand Management, 17(8), 590-604.

Hatfield, E., Cacioppo, J.T., & Rapson, R.L., (1994), Emotional contagion. New York: Cambridge University Press.

Hennig-Thurau, T., (2004), Customer orientation of service employees:  Its  impact  on  customer  satisfaction,

commitment, and retention. International Journal of

Service Industry Management, 15(5), 460–478.

Hess, J., & Story, J., (2005), Trust-based commitment: multidimensional consumer brand relationships. Journal of Consumer Marketing, 22(6), 313– 322.

Holjevac, I.A., (2008), Business ethics in tourism - As a dimension of TQM. Total Quality Management and Business Excellence, 19(10), 1029–1041.

Hooley, G.J., Greenley, G.E., Cadogan, J.W., & Fahy, J., (2005), The performance impact of marketing resources. Journal of Business Research, 58(1), 18–27.

Hsieh, J.K., & Hsieh, Y.C., (2015), Dialogic co-creation and service innovation performance in high-tech companies. Journal of Business Research, 68(11), 2266-2271.

Hur, W.M., Kim, H., & Woo, J., (2014), How CSR leads to corporate

brand equity: Mediating mechanisms of corporate brand credibility and reputation. Journal of Business Ethics, 125(1), 75–86.

Hutchinson, D., Singh, J., Svensson, G., & Mysen, T., (2013), Towards a model of conscientious corporate brands: A Canadian study. Journal of Business and Industrial Marketing, 28(8), 687-695.

Iacobucci,  D.,  Grayson, K., & Ostrom,  A., (1994), Customer

Satisfaction Fables. MIT Sloan Management Review,

35(4), 93–96.

Iglesias, O., Ind, N., & Alfaro, M., (2013), The organic view of the brand: A brand value co-creation model. Journal of Brand Management, 20(8), 670–688.

Ind, N., Iglesias, O., & Schultz, M., (2013), Building brands together.

California Management Review, 55(3), 5-26.

Jacoby, J., Olson, J.C., & Haddock, R.A., (1971), Price, brand name, and product composition characteristics as determinants of perceived quality. Journal of Applied Psychology, 55(6), 570–579.

Jaruzelski,  B., Loehr, J., & Holman, R., (2013), The global

innovation 1000: navigating the digital future.

Strategy+Business, 73(Winter), 32-45.

Khan, Z., Ferguson, D., & Pérez, A., (2015), Customer responses to

CSR in the Pakistani banking industry. International

Journal of Bank Marketing, 33(4), 471–493.

Kim, G.S., Lee, G.Y., & Park, K., (2010), A cross-national investigation on how ethical consumers build loyalty toward fair trade brands. Journal of Business Ethics, 96(4), 589–611.

Kozinets,  R.V.,  Hemetsberger,  A., &  Schau,  H.J.,  (2008),  The

wisdom of consumer crowds collective innovation in the age of networked marketing. Journal of Macromarketing, 28(4), 339-354.

Lassar, W., Mittal, B., & Sharma, A., (1995), Measuring customer- based brand equity. Journal of Consumer Marketing,

12(4), 11–19.

Lee, S., Comer, L.B., Dubinsky, A.J., & Schafer, K., (2011), The role of emotion in the relationship between customers and automobile salespeople. Journal of Managerial Issues, 23(2), 206–226.

Levy,  S.J.,  (1959), Symbols for Sale. Harvard Business Review,

37(4), 117–124.

Lichtenstein, D.R., Drumwright, M.E., & Braig, B.M., (2004), The

effect of corporate social responsibility on customer donations to corporate-supported nonprofits. Journal of Marketing, 68(4), 16–32.

Lin, C.P., Chen, S.C., Chiu, C.K., & Lee, W.Y., (2011), Understanding purchase intention during product-harm crises: Moderating  effects of perceived corporate ability and corporate social responsibility. Journal of Business Ethics, 102(3), 455–471.

Lindfelt, L.L., & Törnroos, J.Å., (2006), Ethics and value creation in business research: comparing two approaches. European Journal of Marketing, 40(3/4), 328–351

Lovelock, C.H., (1999), Developing marketing strategies for transnational service operations. Journal of Services Marketing, 13(4/5), 278–295.

Machleit, K.A., & Eroglu, S.A., (2000), Describing and measuring emotional response to shopping experience. Journal of Business Research, 49(2), 101–111.

Maignan, I., Ferrell, O.C., & Hult, G.T.M., (1999), Corporate citizenship: cultural antecedents and business benefits. Journal of the Academy of Marketing Science, 27(4), 455–469.

Martin, G.S., & Brown, T.J., (1990), In search of brand equity: The conceptualization and measurement of  the brand impression construct. Marketing Theory and Applications, 2(1), 431–438.

Matthews,  D.R., Son, J., &  Watchravesringkan, K., (2014), An

exploration of brand equity antecedents concerning brand loyalty: A cognitive, affective, and conative perspective. Journal of Business and Retail Management Research, 9(1), 26–39.

Matthing, J., Sandén, B., & Edvardsson, B., (2004), New service development: learning  from  and  with  customers. International Journal of Service Industry Management, 15(5), 479-498.

McBane, D.A., (1995), Empathy and the Salesperson: A Multidimensional Perspective. Psychology and Marketing, 12(4), 349–370.

McConnell, J.D., (1968), Repeat-purchase estimation and the linear learning model. Journal of Marketing Research, 5(3), 204–306.

Merz, M.A., He, Y., & Vargo, S.L., (2009), The evolving brand logic: A service dominant logic perspective. Journal of the Academy of Marketing Science, 37(3), 328–344.

Meyer, J.P., & Allen, N.J., (1991), A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.

Morsing, M., (2006), Corporate moral branding: Limits to aligning employees. Corporate Communications, 11(2), 97–108.

Muniz, A.M., Jr., Albert, M., & O'Guinn, T.C., (2001), Brand

Community. The Journal of  Consumer Research,

27(4), 412– 432

Nambisan, S., & Nambisan, P., (2008), How to profit from a better

'virtual customer environment'. MIT Sloan

Management Review, 49(3), 53-61.

Ojasalo, K., (2010), The Shift from Co-Production in Services to

Value Co-creation. The Business Review Cambridge,

16(1), 171-177.

Oliver, R.L., (1997), Satisfaction: A behavioral perspective on the customer. New York: Irwin/McGraw-Hill.

Parasuraman, A., Zeithaml, V.A., & Berry, L.L., (1985), A conceptual model of service quality and its implications for

future research. The Journal of Marketing, 49(Fall),41–50.

Park, C.W., Jaworski, B.J., & Maclnnis, D.J., (1986), Strategic brand concept-image management. The Journal of Marketing, 50(4), 135-145.

Parker, S.K., & Axtell, C.M.,  (2001), Seeing another viewpoint: Antecedents and outcomes of employee perspective taking.  Academy of Management Journal,  44(6),

1085–1100.

Payne,

Format · tipar
A5 (14,5 × 21 cm)
Limbă
Română
Identificatori
ISBN
978-606-26-1260-3
Editură
2021, 2020-2024, 2020-2025, 2015-2026
01-03-2021